the promise and the small print
If something isn't working, you'll get help from the person who built it. Here's everything else, in plain words.
Write to hello@dogrosecreative.com
If something doesn't work, write to me and I'll help until it does. A real person answers every message, usually within [X business days].
To help me help you quickly, tell me:
A screenshot helps a lot, if you can take one.
The toolboxes are digital products, so I can't accept returns or exchanges once your link and access code have been sent.
That doesn't leave you on your own. If your toolbox won't open or something isn't working as it should, I'll fix it or help you get it working.
[If it can't be made to work on your device: what you'll do]
Purchases are made on Etsy, so Etsy's own purchase protections also apply.
Your data is saved in your browser on your own device. I can't see it, which also means I can't recover it for you.
Please back up regularly (the app reminds you weekly) and keep the file somewhere safe. Clearing your browser's data, using a private window, or changing devices can leave your data behind. How to back up.
When I improve your edition, the update arrives by itself the next time you open your toolbox with internet. Your work isn't touched, and updates are included in the price.
One purchase lets one business use the toolbox, on [number] of its own devices.
Please don't share, resell or re-upload the app or its files. It's made and supported by one person, and every sale keeps it going.
If I build you a website, the words and photos on it are yours. [Website retainer terms: what's included each month, and what happens if you stop]
In the apps: no accounts, no logins. Your prices, stock, clients, notes and sales are saved on your own device and aren't sent to me or anyone else. If you send me a website request, it goes from your own email app, and only what you write in it is included.
On Etsy: Etsy handles payment and your order details under its own privacy policy.
On this website: [analytics used, if any]. If you join the waiting list, your email is used only to tell you when your edition is ready. [email service name]
